DigitalNodi Privacy Policy

DigitalNodi Privacy Policy

Effective Date: September 19, 2026 Last Updated: September 19, 2026

DigitalNodi (“DigitalNodi”, “Company”, “we”, “us”, or “our”) respects the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our website, domain registration services, web hosting, VPS, cloud, email, billing, support, and other services (collectively, the “Services”).

DigitalNodi operates from Bangladesh and seeks to process personal information in accordance with applicable laws and regulations of the People’s Republic of Bangladesh.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that is necessary to provide, secure, administer, and improve our Services.

1.1 Account Information

When you create an account, we may collect:

• Full name;
• Company or organization name;
• Email address;
• Telephone/mobile number;
• Billing address;
• Service address;
• Country;
• Username;
• Account credentials;
• Account preferences; and
• Other information you voluntarily provide.

1.2 Domain Registration Information

When you register or transfer a domain name, we may collect information required by the relevant domain registry, registrar, registry operator, or applicable domain-registration policy.

Depending on the domain extension, this may include:

• Registrant name;
• Organization;
• Address;
• Email address;
• Telephone number;
• Administrative contact information;
• Technical contact information;
• Nameserver information; and
• Domain ownership or verification information.

Certain domain information may be disclosed to or processed by domain registries, registrars, ICANN, registry operators, or other authorized domain-service providers where required to provide the domain service.

The information required for domain registration may differ depending on the domain extension.

2. Billing and Payment Information

When you purchase Services, we may collect information necessary to process and verify payments, including:

• Invoice information;
• Transaction amount;
• Payment status;
• Billing address;
• Payment method;
• Transaction identifiers;
• Payment-provider reference numbers; and
• Fraud-prevention information.

Where payment is processed by a third-party payment provider, DigitalNodi may not receive or store your complete payment-card information.

Payment providers may independently process information under their own privacy policies and terms.

3. Support and Communications

When you contact DigitalNodi, we may retain information contained in:

• Support tickets;
• Emails;
• Live-chat conversations;
• Abuse reports;
• Account communications;
• Technical support requests;
• Telephone or other communications where legally permitted; and
• Attachments or documents submitted to us.

We use this information to provide customer support, investigate technical problems, resolve disputes, and maintain appropriate records.

4. Technical and Log Information

When you use DigitalNodi Services, our systems may automatically record technical information such as:

• IP address;
• Browser type;
• Operating system;
• Device information;
• Access times;
• Referring URLs;
• Requested URLs;
• Server logs;
• Authentication events;
• Security events;
• Error logs;
• Network information;
• Resource usage;
• Login attempts; and
• Other information generated through normal operation of our infrastructure.

This information may be used for security, troubleshooting, fraud prevention, abuse detection, system administration, and service improvement.

5. Hosting and Customer Data

If you use DigitalNodi hosting, VPS, cloud, storage, email, or server services, information and content that you place on our infrastructure may be processed or stored by our systems.

This may include:

• Websites;
• Files;
• Databases;
• Emails;
• Images;
• Documents;
• Application data;
• Server logs;
• Backups; and
• Other customer-controlled content.

DigitalNodi generally does not inspect customer content for general purposes. However, automated security systems and authorized personnel may process or review information when reasonably necessary for:

• Security;
• Malware detection;
• Abuse investigation;
• Service operation;
• Troubleshooting;
• Fraud prevention;
• Compliance with these Terms;
• Compliance with applicable law; or
• Responding to a lawful request from a competent authority.

6. How We Use Information

DigitalNodi may use collected information to:

1. Create and manage customer accounts.
2. Provide purchased Services.
3. Register and manage domain names.
4. Process payments and invoices.
5. Provide technical support.
6. Communicate with customers.
7. Verify customer information.
8. Prevent fraud and abuse.
9. Detect malware and security threats.
10. Investigate violations of our Terms of Service.
11. Maintain network and server security.
12. Monitor infrastructure performance.
13. Respond to abuse reports.
14. Comply with legal obligations.
15. Respond to lawful requests from competent authorities.
16. Enforce contractual rights.
17. Resolve disputes.
18. Improve our Services.
19. Maintain business and accounting records.
20. Protect DigitalNodi, customers, and third parties.

7. Legal and Regulatory Compliance

DigitalNodi may collect, retain, use, or disclose information when reasonably necessary to comply with applicable law or a lawful requirement.

This may include responding to:

• Courts;
• Law-enforcement agencies;
• Government authorities;
• Regulatory bodies;
• Domain registries;
• Registrars;
• Cybersecurity authorities;
• Valid legal notices;
• Court orders;
• Warrants or other lawful processes; and
• Other legally authorized requests.

Where legally permitted, DigitalNodi may notify an affected customer of a legal request. However, we may not provide notification where prohibited by law or where doing so could interfere with an investigation, security matter, or legal process.

8. Bangladesh Data Protection

DigitalNodi seeks to handle personal information in accordance with applicable Bangladesh data-protection requirements.

Bangladesh's Personal Data Protection Act 2026 forms part of the country's current data-protection framework.

Where applicable, DigitalNodi will take reasonable measures concerning:

• Lawful processing;
• Data security;
• Access to personal information;
• Correction of inaccurate information;
• Retention;
• Disclosure;
• Data handling by service providers; and
• Other applicable data-protection obligations.

The rights and obligations applicable to a particular individual may depend on the nature of the information, the Service involved, and applicable law.

9. Data Sharing and Disclosure

DigitalNodi does not sell customer personal information as a business practice.

We may disclose information to third parties when reasonably necessary to provide Services, protect our infrastructure, or comply with applicable law.

Such parties may include:

Domain Registries and Registrars

Information necessary for domain registration, transfer, renewal, verification, and management may be shared with the relevant registry, registrar, or domain-service provider.

Payment Providers

Payment information may be processed by third-party payment processors.

Infrastructure Providers

We may use third-party infrastructure, data-center, networking, DNS, email, security, backup, or cloud providers to operate our Services.

Security Providers

Information may be shared with security or abuse-prevention providers where necessary to detect fraud, malware, spam, attacks, or other threats.

Professional Advisors

Information may be disclosed to lawyers, accountants, auditors, insurers, or other professional advisors where reasonably necessary.

Government and Law-Enforcement Authorities

Information may be disclosed where required or permitted by applicable law or lawful legal process.

Business Transfers

If DigitalNodi is involved in a merger, acquisition, restructuring, sale of assets, or similar transaction, customer information may be transferred as part of that transaction subject to applicable law.

10. International Data Transfers

Some DigitalNodi suppliers or service providers may operate outside Bangladesh.

Where personal information is processed or stored outside Bangladesh, DigitalNodi will take reasonable steps to ensure that such processing is conducted in accordance with applicable legal requirements and appropriate contractual or technical safeguards where required.

Domain registries, payment providers, security providers, cloud providers, and other third-party services may have their own international data-processing arrangements.

11. Cookies

DigitalNodi may use cookies and similar technologies to:

• Keep users logged in;
• Maintain sessions;
• Remember preferences;
• Improve website functionality;
• Analyze website performance;
• Protect accounts;
• Detect fraudulent activity; and
• Improve the user experience.

You may be able to control cookies through your browser settings.

Disabling certain cookies may cause some features of the DigitalNodi website or customer portal to stop functioning correctly.

12. Account Security

Customers are responsible for protecting their account credentials.

DigitalNodi recommends:

• Using a unique password;
• Using a strong password;
• Enabling multi-factor authentication where available;
• Not sharing account credentials;
• Keeping email accounts secure; and
• Immediately notifying DigitalNodi of suspected unauthorized access.

DigitalNodi uses reasonable technical and organizational measures designed to protect customer information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no Internet-based system can be guaranteed to be completely secure.

13. Data Retention

DigitalNodi retains information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The type of information;
• The Service provided;
• Contractual requirements;
• Accounting requirements;
• Security requirements;
• Abuse investigations;
• Domain-registration requirements;
• Legal obligations;
• Dispute resolution; and
• Legitimate business requirements.

After the applicable retention period expires, information may be deleted, anonymized, or securely disposed of where reasonably practicable.

Some information may need to be retained longer because of legal, regulatory, security, accounting, or dispute-related requirements.

14. Backups

DigitalNodi may maintain backups of systems and customer data depending on the Service.

Deletion of information from a live system may not immediately result in deletion from backup systems.

Backup copies may remain for a limited period before being automatically overwritten or securely deleted according to our backup procedures.

15. Abuse, Security and Investigation

DigitalNodi may process account and technical information to investigate:

• Malware;
• Phishing;
• Spam;
• Hacking;
• DDoS attacks;
• Fraud;
• Unauthorized access;
• Copyright complaints;
• Prohibited content;
• Gambling or betting;
• Pornography;
• Abuse of infrastructure;
• Terms of Service violations; and
• Other security or abuse matters.

Information collected during such investigations may be retained and disclosed where required or permitted by applicable law.

16. Prohibited Content and Privacy

DigitalNodi prohibits certain categories of content under its Terms of Service and Acceptable Use Policy, including pornography, gambling, betting, child sexual abuse material, fraud, malware, and other prohibited activities.

Where there is a credible security, abuse, legal, or policy concern, DigitalNodi may investigate relevant account and technical information to the extent reasonably necessary and legally permitted.

This may include examining metadata, logs, URLs, account information, network activity, or relevant hosted material.

DigitalNodi's content restrictions are described in greater detail in the Terms of Service and Acceptable Use Policy.

17. Children's Privacy

DigitalNodi's Services are not intended for children who are unable to legally enter into a contract under applicable law.

We do not knowingly collect personal information from children for purposes unrelated to providing legitimate Services.

If we become aware that personal information has been submitted by a child in circumstances where collection is not legally permitted, we may take appropriate steps to delete or restrict that information.

18. Your Privacy Rights

Subject to applicable law and reasonable verification of your identity, you may have rights concerning your personal information, including rights to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion where legally applicable;
• Withdraw consent where processing is based on consent;
• Object to certain processing;
• Request information about how your data is processed; and
• Submit a privacy-related complaint.

These rights may be subject to legal exceptions, contractual requirements, security requirements, domain-registration rules, and other applicable limitations.

To make a privacy request, contact:

Privacy Department: [privacy@digitalnodi.com]

We may request reasonable information to verify your identity before processing a privacy request.

19. Domain Registration Privacy

Domain registration is subject to the rules of the relevant domain registry and registrar.

Some domain registration information may be required to be submitted to the applicable registry.

DigitalNodi cannot guarantee that all information associated with a domain registration will remain private where disclosure is required by:

• Registry policy;
• Registrar policy;
• ICANN policy;
• Applicable law;
• Court order;
• Law-enforcement request; or
• Other lawful requirements.

Where privacy/proxy services are available for a particular domain extension, their availability and terms may vary.

20. Third-Party Websites

DigitalNodi may provide links to third-party websites, payment providers, registrars, software providers, or other services.

DigitalNodi is not responsible for the privacy practices of third-party websites.

Customers should review the applicable third party's privacy policy before providing personal information to that party.

21. Third-Party Service Providers

DigitalNodi may use trusted third-party providers to operate portions of its Services.

Depending on the Services used, these providers may assist with:

• Data-center infrastructure;
• Cloud infrastructure;
• DNS;
• Domain registration;
• Payment processing;
• Email delivery;
• Customer support;
• Security;
• Fraud detection;
• Backups;
• Monitoring;
• Analytics; and
• Other technical operations.

These providers may process information on DigitalNodi's behalf or independently according to the nature of their service.

22. Marketing Communications

DigitalNodi may send transactional communications necessary for the operation of your account, including:

• Invoices;
• Payment notifications;
• Service notices;
• Domain renewal notices;
• Security alerts;
• Maintenance announcements;
• Terms or policy updates; and
• Important account notifications.

Where legally permitted, we may also send promotional communications.

Customers may opt out of non-essential marketing communications using the unsubscribe mechanism provided in the communication or by contacting us.

Transactional and security-related communications cannot necessarily be opted out of while maintaining an active account.

23. Data Breach and Security Incidents

If DigitalNodi becomes aware of a security incident involving personal information, we may take reasonable steps to:

1. Investigate the incident;
2. Contain the incident;
3. Secure affected systems;
4. Assess potential impact;
5. Preserve relevant evidence;
6. Take corrective measures; and
7. Notify affected persons or authorities where required by applicable law.

24. Account Closure

If you close your DigitalNodi account, we may delete or deactivate account information where appropriate.

Certain information may remain for a period of time because of:

• Legal obligations;
• Accounting requirements;
• Domain-registration requirements;
• Fraud prevention;
• Security investigations;
• Abuse records;
• Dispute resolution;
• Contractual obligations; or
• Legitimate business purposes.

Closing an account does not necessarily result in immediate deletion of all information.

25. Changes to This Privacy Policy

DigitalNodi may update this Privacy Policy from time to time.

Changes may be made because of:

• Changes in applicable law;
• Regulatory requirements;
• Changes to DigitalNodi Services;
• New security practices;
• Changes in data-processing practices; or
• Business or operational requirements.

The updated Privacy Policy will be published on the DigitalNodi website.

The “Last Updated” date at the top of this document indicates the latest revision.

26. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact:

DigitalNodi

Privacy Department: [privacy@digitalnodi.com] Abuse Department: [abuse@digitalnodi.com] Support: [support@digitalnodi.com] Website: https://www.digitalnodi.com

27. Acceptance

By creating an account or using DigitalNodi Services, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of information as described herein, subject to applicable law.

DigitalNodi reserves the right to process and disclose information where reasonably necessary to provide Services, protect customers and infrastructure, prevent abuse and fraud, enforce its policies, and comply with applicable law.